Delete your 12 Stones account

Delete from inside the app

1. Open 12 Stones and sign in.
2. Go to Account and settings.
3. Choose Delete account and confirm.

Your account is deleted straight away and this cannot be undone.

Deleting your account does not cancel a store subscription. Cancel it in your Apple or Google Play subscription settings.

If you cannot open the app

Write to privacy@12stones.app from the email address on your account and ask for your account to be deleted. We will confirm once it is done.

What is deleted

• Your profile, including your display name and email address
• Your progress across stones, journeys, sessions and modules
• Your conversations with the Guide
• Your group memberships, and any encouragements you sent or received
• Your reminder settings and saved preferences

What is kept

• Purchase records. Google Play and Apple take the payment and hold those records under their own policies. We keep a transaction record where tax and accounting rules require it. That record contains no reading history, no Guide conversations and no progress.
• Crash and performance diagnostics. These are tied to an app installation on a device rather than to your account, so deleting your account does not remove them. They are deleted automatically after 90 days.